St. Pete Stands By Controversial Ticket Policy, What Other Tracks Are Doing So Far With Ticket Refunds

INDIANAPOLIS — So far, the first four NTT IndyCar Series races as well as two NASCAR race weekend’s have been affected by the Coronavirus. While it’s understandably inconvenient, it’s the right decision.

Now, what are the tracks doing about it?

For NASCAR, the Atlanta Motor Speedway issued a statement for ticket holders and what to do.

“Ticketholders on file may use their March 13-15, 2020 tickets for the postponed event, choose to receive an event credit for the full amount paid plus an additional 20%, or choose to receive a full refund of their purchase price,” a statement read. “The event credit can be applied toward any admissions, including, but not limited to, grandstand seating, infield tickets, camping, fan hospitality and pit passes. The 120% event credit can be used during the remaining 2020 or 2021 seasons for a NASCAR sanctioned event at any Speedway Motorsports owned track, subject to availability.

“Fans are advised to hold their current tickets and are asked to complete an exchange request form at AtlantaMotorSpeedway.com to start the process. Ticket office representatives will follow up with fans within 2-3 weeks regarding the status of their request.

“This was a difficult decision to make for our sport, and we regret the uncertainty and inconvenience that has surrounded our race week. In light of these unprecedented circumstances that continue to change quickly, this postponement is a precautionary move that we feel is the best course of action. There is great collaboration within the industry to do what’s best, and we ask for patience amongst our fans as we start the online process for ticket credits or refunds,” said Atlanta Motor Speedway Executive Vice President and General Manager Brandon Hutchison. “We hope our fans support us in this decision and come back even stronger when we are back to racing at AMS.”

Homestead, had a similar package in place too.

“Tickets for the March 20-22, 2020 events will be honored on the rescheduled date. Alternatively, ticketholders may elect to receive a credit for the full amount paid plus an additional 20% of total amount paid to apply towards future events, including, but not limited to, grandstand seating, infield, camping, fan hospitality, and pit passes. The 120% event credit can be used in a single transaction during the remainder of the 2020 season and entire 2021 season for a NASCAR sanctioned event at any NASCAR-owned track, subject to availability.

“Elections must be submitted within 30 days following the release of the rescheduled event date.  We’ll be accepting requests beginning Monday, March 16.

“The Exchange Form will be available for fans to complete beginning on Monday, March 16.”

IndyCar Policies

Barber Motorsports Park is giving fans money back for the following purchases already made –

The next two races at Long Beach and COTA haven’t yet announced their plans for refunds while St. Pete issued a controversial policy for their ticketholders.

On Saturday evening (March 14), 2020 ticket purchasers on file for the Grand Prix of St. Petersburg were notified of the credit being offered for the cancelled event. This communication was via email to each individual impacted, and posts were also placed on social media and the event website. This decision was not made lightly and was formed from research done across live sports, music and entertainment events nationally. It also considered unique temporary, purpose-built venues like ours which had events cancelled due to these extraordinary circumstances. The Green Savoree St. Petersburg LLC credit offer provides options to ticket purchasers and flexibility through 2021 that extend beyond the policy accepted and agreed to at the time of purchase which is ‘No refunds or exchanges. All sales final.’ This policy is posted on the event website, the point of purchase ticketing system used and agreed to at time of purchase by customers, and on the back of each event ticket. The applicable language of the policy as printed on the event ticket is provided below, and is customary and standard in the industry. The COVID-19 pandemic is an unprecedented global event impacting us all. We hope our fans can understand and support us in this complicated situation.

Link to 2020 ticket purchaser communication from Saturday, March 14

Below is an excerpt of the applicable language from back of event ticket.

I am not entitled to a refund, replacement ticket, or other event admission material, or to payment for any damages of any kind for any reason from IndyCar or GSSP or Andersen including, without limitation, lost/damaged ticket, cancellation, shortening, rescheduling, or other alteration of the event. All sales are final – no money refunded or exchanges.

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